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In this session with the Peel Newcomer Strategy Group, I was invited to speak about how organizations can advance the collective conversation on hybrid and digital service improvements regionally and where we might see opportunities to align with recent recommendations of the National Steering Committee on Technology (NSCT) focused on the Canadian settlement sector.

Having responsive, automated FAQ-style information for common inquiries available 24/7 in different languages is clearly becoming more technically possible. I wonder how our sector will be able to harness (and be funded to harness, let's be honest) these potential innovations in a seamless newcomer settlement journey and service experience.

This session was part of AMSSA's 2023 BC/Yukon Summit: Collectively Envisioning the Future of Settlement and Integration. Panelists discussed how a hybrid in-person/digital service delivery model can help organizations in the settlement and integration sector to create accessible, flexible and more choices for clients to access the services that they need. Knowing and understanding what is needed for digital transformation in the settlement and Integration sector would help the organizations in the sector to move towards the future of digitization of the sector.

In this project, Norquest College developed a series of self-assessment tools to streamline access to services in the settlement sector. The resources have also been designed to help measure digital literacy skills among newcomers, settlement service practitioners and LINC instructors.

I was invited to be part of an Access Alliance Fireside Chat about Digital Inclusion during their staff professional development day. I was honoured to speak and discuss with Ibukun Abejirinde who is doing super interesting research on virtual care and Newcomers, and Jay Shaw, who is also doing super interesting and relevant work and research on virtual care technologies and new models of integrated care. These are my speaking notes.

A couple of interesting reports on the digital and information habits and practices of international students provide some useful insights that reinforce what we should know and learn about all Newcomers.

This 2020 eSkills.ca interactive webinar series provided background information on the creation of learning modules focused on building English-language learners’ digital literacy. The eSkills team provided an overview of the process of planning, designing, and developing engaging online learning, outlining their digital literacy training project and resources.

I have been identifying interesting and innovative projects in our sector, and beyond, that are worth learning more about. There are examples of both centralized digital service portals as well as decentralized digital service approaches in the sector and in other sectors.

This is a short list of existing and useful materials in and outside of the sector related to digital and hybrid service delivery. The list is merely at a starting point.